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CapTel Users

Internet-Based

Other Features

HOW TO GET A CAPTEL PHONE

Below are three options to get a new CapTel phone:

OPTION #1:
Purchase a CapTel phone

 

Delaware residents who do not qualify for a CapTel phone through the Delaware Office for the Deaf and Hard of Hearing may purchase the CapTel phone at the reduced cost of $75.00.

Click to go to Customer Profile online
Click to go to Customer Profile online
Click to go to Customer Profile online
OPTION #2:
Third Party Certificate


Per recent FCC regulations, individuals with hearing loss may receive an Internet-based CapTel phone free of charge if they complete and submit a Third Party Certification of Eligibility.The Third-Party Certification must be signed by a hearing health professional who confirms that the person applying has a hearing loss and would benefit from IP-based Captioned Telephone Service in order to communicate effectively over the phone.

 

NOTE: Third Party Certification applies to CapTel 840i only.

 

  • Download and print the Third
    Party Certification Form

  • Have the form signed and dated by a hearing professional such as an audiologist or specialized doctor

 

 

OPTION #3:
Request an application to get a free CapTel phone
 

The Delaware Office of the Deaf and Hard of Hearing (DODHH) administers the CAPTEL program, which provides access to public telecommunication services for residents of Delaware who have hearing or speech disabilities and can benefit from captioned telephone conversations, using devices for analog communications. The links below contain the procedures to secure this service, and the application form to complete and return to DODHH to get on the list to receive such services. DODHH will accept and approve qualifying applications for such services. CapTel services are graduated, with 10 new users approved per month on a first come, first served basis.

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

CapTel Policies and Procedures

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

Application for CapTel Services

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

Procedures for CapTel Purchase Assistance

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

CapTel Purchase Assistance Form

Click to go to Customer Profile online
Click to go to Customer Profile online
Click to go to Customer Profile online

For more information about the Delaware Office of the Deaf and Hard of Hearing (DODHH)

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