HOW TO GET A CAPTEL PHONE
Below are three options to get a new CapTel phone:
Purchase a CapTel phone
Delaware residents who do not qualify for a CapTel phone through the Delaware Office for the Deaf and Hard of Hearing may purchase the CapTel phone at the reduced cost of $75.00.
Third Party Certificate
Per recent FCC regulations, individuals with hearing loss may receive an Internet-based CapTel phone free of charge if they complete and submit a Third Party Certification of Eligibility.The Third-Party Certification must be signed by a hearing health professional who confirms that the person applying has a hearing loss and would benefit from IP-based Captioned Telephone Service in order to communicate effectively over the phone.
NOTE: Third Party Certification applies to CapTel 840i only.
Download and print the Third
Party Certification Form
Have the form signed and dated by a hearing professional such as an audiologist or specialized doctor
Send the completed certification form to:
Request an application to get a free CapTel phone
The Delaware Office of the Deaf and Hard of Hearing (DODHH) administers the CAPTEL program, which provides access to public telecommunication services for residents of Delaware who have hearing or speech disabilities and can benefit from captioned telephone conversations, using devices for analog communications. The links below contain the procedures to secure this service, and the application form to complete and return to DODHH to get on the list to receive such services. DODHH will accept and approve qualifying applications for such services. CapTel services are graduated, with 10 new users approved per month on a first come, first served basis.
CapTel Policies and Procedures
Application for CapTel Services
Procedures for CapTel Purchase Assistance
CapTel Purchase Assistance Form
For more information about the Delaware Office of the Deaf and Hard of Hearing (DODHH)