PLEASE, DON'T HANG UP

People with hearing and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.

 

  • Have you ever made a call and had someone hang up on you?

 

  • Do you want Delaware Relay to educate those who do hang up on you?

 

Many deaf, hard-of-hearing, deaf-blind, and speech-disabled people find that businesses, organizations, and individuals they call through relay are unfamiliar with the Relay Service. As a result, when the Relay Operator announces the call “This is Delaware Relay” to someone unfamiliar with this service, often, that person will hang up. Although not intentional, the hearing person who is receiving a relay call for the first time may hang up, thinking that a telemarketer is calling.

REPORT YOUR COMPLAINT ONLINE

If you have experienced a hang-up when placing a relay call, you can complete the hang-up incident form online below. A Delaware Relay representative will follow up by sending a brochure, a letter, or by calling the resident or business that is the source of the complaint to explain the relay service.

 

Help Delaware Relay  increase awareness and get the message out about the “Please, Don’t Hang Up” campaign. Please fill out the form on the right with accurate information and click on Submit.  

 

All information is confidential.

 

 

 

Delaware Relay is operated by Sprint with funding and support from the State of Delaware.  Although the information is available to anyone, Delaware Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:

 

  1. Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of Delaware Relay;

  2. Include the information on your own server or in your own documents without the permission of Delaware Relay;

  3. Modify or re-use the text, graphics, or videos located on Delaware Relay's website.

 

You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

Delaware Relay reserves all other rights.

 

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