Voice Carry-Over (VCO)

Voice Carry-Over (VCO) allows deaf or hard-of-hearing users to speak directly to a hearing person. If you are a late-deafened person who has difficulty hearing over the phone, VCO is the perfect communication solution for you.

When the hearing person speaks to you, a Relay Operator will serve as your "ears" and type everything said to you on a TTY or text display. When you dial 877.826.6977, your calls are automatically handled by a Relay Operator who specializes in all types of VCO calls, such as VCO to Voice, VCO to TTY, VCO to VCO, or VCO to HCO. With this service, you no longer have to specify your call type to the Relay Operator.

VCO with Privacy This feature is similar to the standard VCO feature. However, the Relay Operator will not hear the VCO user's voice and only type the hearing person's responses back to the VCO user. Request privacy by typing/voicing to the operator "Privacy ON."

How Does VCO Work?

• VCO User talks to Voice User directly.
• After VCO User says, "Go Ahead", it is Voice User's turn to respond.
• Relay operator types Voice User's message. VCO User reads the message on the TTY or text display equipment.

VCO to VCO

The Relay Operator will serve as both parties' "ears" and type not only what you say to your party but also what is said to you. "GA" is needed for this type of call.

How Does VCO to VCO Work?

1. VCO User #1 talks to VCO User #2.
2. Relay operator types VCO User #1's conversation to VCO User #2. VCO User #2 reads the message on the TTY screen or text display equipment.

3. VCO User #2 talks to VCO User #1.
4. Relay Operator types conversation back to VCO User #1.

VCO to TTY

The Relay Operator will only type what you say to the TTY user you are calling. Whatever the TTY user types will go directly to your TTY or text display equipment for you to read. "GA" is needed for this type of call.

How Does VCO to TTY Work?

1. VCO User talks to TTY User via relay operator.
2. Relay operator types VCO User's conversation to TTY User. TTY User reads the message on the TTY screen.
3. TTY User types messages to VCO's TTY or text display equipment.

2-Line VCO

Two-line VCO allows a customer with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses at the same time. This feature provides a more natural flow of conversation without the pauses of single-line calls.

How Does 2-Line VCO Work?

1. Dial the Relay number on line #1 and type, "TWO LINE VCO PLS CALL ME BACK ON (provide VCO User's telephone number on line #2)".
2. The relay operator will call VCO User back on line #2. Pick up the line #2 phone and then press the flash button or switch-hook to obtain a second dial tone.
3. Dial Voice User's number.
4. Press the flash button or switch-hook to reconnect the operator to being VCO User's conversation.
5. While the 1st phone line is connected to relay operator, VCO User speaks directly to Voice User on the 2nd phone line.

6. Voice User talks to VCO User.
7. Relay operator types Voice User's message to VCO User.
8. VCO User reads text message on the TTY via the 1st line while listening to Voice User on the 2nd line.