Hearing Carry-Over (HCO)

Hearing Carry-Over (HCO) allows speech-disabled users with hearing to listen to the person they are calling. The HCO user types his/her conversation for the Relay Operator to read to the standard telephone user.

How Does HCO Work?

1. HCO User types the conversation to relay operator.
2. Relay operator voices HCO User's typed message to Voice User.
3. Voice User talks directly to HCO User.

HCO to TTY

HCO users can listen while the Relay Operator is reading/voicing the TTY user's typed message. The HCO user types his/her conversation directly to the TTY user.

How Does HCO to TTY Work?

1. HCO User types the message to TTY User directly.
2. TTY User types the message to relay operator.
3. Relay operator voices TTY User's typed message to HCO User.

HCO to HCO

HCO users can contact other HCO users through New York Relay Service. The Relay Operator will voice to both parties what is typed on each user's TTY.

How Does HCO to HCO Work?

1. HCO User #1 types the conversation to relay operator.
2. Relay operator voices the typed message by HCO User #1 to HCO User #2.

3. HCO User #2 types the conversation back to relay operator.
4. Relay operator voices the typed message by HCO User #2 to HCO User #1.