Many deaf, hard-of-hearing, deaf-blind, and speech-disabled people find that businesses, organizations, and individuals they call through relay are unfamiliar with the relay service. As a result, when the Relay Operator announces the call “This is the Delaware Relay” – the first-time hearing person often hangs up. Although not intentional, the hearing person who is receiving a relay call for the first time often hangs up, thinking that a telemarketer is calling.

These hang-ups are frustrating for deaf, hard-of-hearing, deaf-blind, and speech-disabled callers, and they may mean a loss of business and bad customer relations for the business or organization being called.

If you have experienced a hang-up when placing a relay call, you may click here to complete the Hang-up Incident form online. A Delaware Relay representative will follow up either by sending a brochure, a letter, or by telephoning the resident or business that is the source of the complaint, to better inform the party about the relay services and get across the message, “Please, Don’t Hang Up." It may be the most important call you will receive all day!”