What is a Customer Database Profile?

A Customer Database Profile stores an individual relay user's call preferences expediting call set-up time. (The Profile is available from your designated home telephone.) Any of the following information may be included:

Customer Notes:

A user may indicate up to three special requests for call handling, such as preferred operator gender or not to announce the service.

Up to 10 Frequently Dialed (FD) Numbers:

Allows you to "speed dial" through relay. Type "FD" and then the name of the party you wish to call when requesting this option.

Preferred Local/Regional and Long Distance Carrier:

Includes billing options such as collect, third party, or calling card.

Branding:

Delaware Relay can permanently establish your call type as a TTY, VCO, HCO, ASCII, or deaf-blind user. This is called "Branding." To identify your phone number as one of these call types, call 1-800-673-3777 and the operator will brand your home telephone number. This will not work on PBX systems. If you have a PBX system, please call the correct Delaware Relay number for your call type. (i.e., VCO users should dial the dedicated VCO number: 1-877-826-6977. This will ensure your call is answered VCO.)

Outdial Information:

Informs the operator of how you will answer the phone and whether you are a VCO, HCO, ASL, or deaf-blind user.

Outdial Restrictions:

Allows callers to restrict certain types of calls from being made, such as long distance or international relay calls.